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Data that we collect
We may collect and use various information, including some or all of the following relating to you or people you represent: name, gender, date of birth, address, email address, telephone numbers, password, details of the property that you have, and such other details as we require. We need some of that information in order to allow you to go ahead and register the Service, to build your profile, to upload material onto the Website, to collect payment from you, and so we can contact you. We may use your contact details and other query information to respond to you any queries you raise with us. We may email you with your password if you tell us or the Website that you have forgotten it. We may also use your data to send you feedback forms to complete, and to contact you over any aspect Our Service or the Website (including, but without limitation, providing customer support, preventing or investigating prohibited activity, enforcing the User Agreement and verifying information). We may further collect (or allocate to you and you may change) a password to use restricted parts of the Website. We use that to enable you or anyone you represent or who represents you to access your restricted parts on the Website. You must only submit to us or the Website information which is accurate and not misleading and you must keep it up to date and inform us of changes. By submitting data in respect of you and anyone else, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.
We do not store payment card details nor do we share the financial details of customers with any 3rd parties.
We use third party subcontractors to undertake the required home visits. Customer contact details are provided to these sub-contractors to enable them to arrange the home visit appointment. We do not share customers' personal data with any other third party organisations.
SecurityWe have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. We store your personal details on a secure server. We use firewalls on our servers. When you arrange payment for Our Service you do this directly with PayPal. We do not store or process any of your payment details. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.